Please read Terms and conditions carefully before ordering.
Ordering
All of the items on the Domea Favour website are handmade and made to order, we do not keep any stock. The large 3D shoes will require about 3 to 5 days of preparation, before they can be posted. It is highly recommended that large corporate and wedding orders, to be placed at least three weeks in advance to avoid disappointment. There is always the possibility that we can have your order delivered to you sooner than that. These times are general and we may need longer depending on the composition of the product purchased. As your chocolates are made very close to your event date, we advise that orders are made as early as possible to ensure we can fulfill your order requirements for your chosen date. Contact us beforehand if you are not sure or have any questions. HERE!
During the busy season, in order for all Christmas orders to be delivered on time the cut-off date to place chocolate orders is 15th of December. For Valentine chocolate orders, the cut-off date is the 8th of February.
Payment
We currently accept payment through PayPal. You can either pay through your PayPal account or use a major debit or credit card through PayPal’s payment gateway.
When you submit your order on the Domea Favour website you will be taken to the PayPal website where payment details are entered into their own secure site. You may pay here by credit or debit card or with your own PayPal account. At no time are your card details disclosed to Domea Favour. PayPal accepts most major credit and debit cards.
Before your order can be accepted and set up into motion Domea Favour must receive payment-in-full for the requested products. This happens when PayPal sends Domea Favour a confirmation that payment has been made. Once the full amount has been received Domea Favour will send an email acknowledging receipt of payment and confirming your order at the email address you provide in your order form.
When your order is ready we will send you an email to let you know your chocolates are on their way. Please note: Once an order has been confirmed and paid for, it cannot be cancelled, as each order is handmade to order for you only.
Delivery
There is a set postage and packing charge of £6.50 for all other product orders regardless of amount, to a single mailing address. All our orders will be sent via Royal Mail First Class Recorded Delivery or through a courier service. All chocolate orders require a signature upon delivery to ensure their secure arrival. All deliveries will be dispatched or delivered on Tuesday, Wednesday, Thursday or Friday. This is simply because we do not want your chocolate sitting in a remote warehouse over the weekend. If it is not possible to accept and sign for the delivery at the address then a calling card will be left at the address advising of an attempted delivery and include a telephone number for you to call to arrange a re-delivery or for collection at your local Royal Mail sorting office. Should an item be returned because of a failed collection we cannot be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the address you provided is incorrect or incomplete. If you are not sure of the address you should check it. We regret that we are unable to accept chocolate orders for delivery to an address containing a PO Box number, or from persons placing a chocolate order whose own address contains a PO Box number.
We post our chocolates all over the UK. We are able to post our chocolates to Europe now too. Please contact us for delivery prices. Delivery cost to Europe will be according to zone and weight of order.
We will send you an email confirming when your order has been dispatched. If you do not receive your order 3 days after the dispatch confirmation date, please contact us ASAP, so we can chase up your order with the Royal Mail or courier.
Every effort is taken to transport Domea Favour products in perfect condition. Please note, though we ensure that all products leave our kitchens in perfect order, we cannot take responsibility for handling by Royal Mail and couriers. Occasionally, there may be instances where we have to delay delivery due to very hot weather. This happens rarely, but during periods of hot weather we have no control over the delivery conditions during transit and there is a risk of your chocolates being ruined.
Returns Policy
Domea Favour cannot issue refunds on simply unwanted goods due to the perishable nature of the goods on sale. If your chocolate delivery arrives damaged you must advise us within 24 hours of receipt and provide picture to show damaged product HERE!! once we have responded to your message, goods must be returned within 7 days in mint condition and in the original packaging. We will arrange a replacement chocolate delivery or full refund. The customer is responsible for return postage and you must be able to provide proof of postage when you send it back. We regret that a refund can only be provided for items once we receive them in original condition and packaging.
Privacy Policy
We only use the information you provide to process your order and keep you up to date with new products and special promotions. We do not sell or share your information with any third party. If you prefer not to receive details of new products and special promotions on our products please inform us via email.
If you register as a user with us we will ask for some relevant information including your name, email address, home address, delivery address, phone numbers, etc. This information allows you to place subsequent orders without resubmitting these details and to get in touch in with you if we need to contact you regarding your order.
When creating an account, buying products from our store or exchanging any information with us directly, your data is kept secure and confidential. Unlike many companies we never sell information on to 3rd parties, we respect customer privacy and value all our customers.
Cookies
The information gathered about you on this site is gained in a statistical manner for our use only.
Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.
Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you.
You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies.
DOMEA FAVOUR RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.